Privacy Policy

Conversaix is an AI operations platform sold to businesses. It is operated by Adkivity LLC, 16636 Lake Trail Drive, Apt 109, Clermont, FL 34711. You can reach us at admin@adkivity.com or (352) 605-2016.

Our customers are businesses. When a business uses Conversaix to manage its own contacts, that business is the controller of that data and we are its processor. We handle that data only to run the service for them, and only under their instructions.

• Account information. Name, work email, phone number, company name, role and password hash for people who sign in.
• Customer records you bring in. Contact details, lead and deal history, appointments, notes, call and message transcripts, and files you upload.
• Messages. The content and delivery status of SMS, email and in app messages sent or received through Conversaix.
• Connected account data. Data we read from services you connect, such as Google, Meta and GoHighLevel, described in the sections below.
• Usage and technical data. Pages viewed, actions taken, IP address, browser and device type, and error logs. We use this to keep the product working and to enforce usage limits.

We do not sell personal information. We do not collect data from people we do not have a business relationship with, and we do not buy contact lists.

• Run the product: sign you in, show your records, send the messages you ask us to send.
• Run AI agents that draft replies, summarise activity and prepare recommendations. A person on your team approves anything that goes out to a customer.
• Support you when you contact us, and investigate problems you report.
• Bill you and keep our own accounting records.
• Protect the service against abuse, fraud and security incidents.
• Meet our legal obligations.

We do not use your customer records to train third party foundation models. Prompts sent to our AI providers are processed to return a result for you and are not used by those providers to train their models.

No mobile information is sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS consent are used only to deliver the messages the sending business is authorised to send. We share phone numbers with our messaging carriers solely to deliver those messages, and those carriers may not use them for any other purpose.

If you connect a Google account, we read only the scopes you approve at the consent screen, and only to show that data back to you inside Conversaix. We do not transfer Google user data to third parties except as needed to provide the feature you enabled, and we do not use it for advertising. You can disconnect Google at any time from your integrations settings, or revoke access at your Google account permissions page.

If you connect a Facebook or Instagram business account, we read the pages, ad accounts, lead forms and message threads you authorise, so we can report on performance and respond to leads inside Conversaix. Lead data collected through Meta lead forms belongs to the advertising business.

Nothing is published to your Meta accounts and no message is sent to a customer without a person on your team approving it first. To remove Meta data from Conversaix, follow the steps at our data deletion page.

We share data with the vendors that run the service for us. They are bound by contract to use it only for that purpose.

• Supabase, for database and authentication hosting.
• Vercel, for application hosting.
• Anthropic and other AI providers, for generating drafts and summaries.
• Messaging and email providers, for delivering SMS and email you send.
• Payment processors, for billing.
• Analytics and error tracking, for keeping the product running.

We also disclose data when the law requires it, and to protect our rights or someone's safety. If our business is sold, data moves with it and we will tell you before that happens.

One customer's data is never shown to another customer. Every record is scoped to a single account at the database level.

We keep account and customer records for as long as your account is active. After you close your account we delete or anonymise your data within 30 days, except records we have to keep for tax, accounting or legal reasons, which we keep for up to seven years.

Deleted items go to a recoverable trash first so your team can undo a mistake. Trash is purged on the schedule above.

• Data is encrypted in transit with TLS and at rest by our hosting providers.
• Row level security is enforced on every table, so a query can only return the requesting account's rows.
• Access to production data is limited to staff who need it, and is logged.
• Service credentials are stored as environment secrets and never shipped to a browser.

No system is perfectly secure. If a breach affects your data we will notify you and any required regulator without undue delay.

Depending on where you live you can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or object to a use. California residents may also ask what we disclosed in the past 12 months and may opt out of sharing. We will not treat you differently for exercising a right.

Email admin@adkivity.com and we will respond within 30 days. If you are a customer of one of our business customers, send the request to that business and we will help them fulfil it.

We operate in the United States and our vendors may process data there. If you are in the European Economic Area or the United Kingdom, we rely on Standard Contractual Clauses for those transfers.

Conversaix is a business tool and is not directed at children under 13. We do not knowingly collect their information. If you believe a child gave us data, email admin@adkivity.com and we will delete it.

When we change this policy we update the effective date at the top. If a change materially affects how we handle your data we will email account owners before it takes effect.

Adkivity LLC
16636 Lake Trail Drive, Apt 109, Clermont, FL 34711
admin@adkivity.com
(352) 605-2016